What is the National Minimum Wage for a customer success manager?

From 1 July 2026, the National Minimum Wage is $26.44 per hour or $1,004.90 per week for 38 hours. However, most customer success managers are covered by an award (such as the Professional Employees Award or Clerks Award) which sets higher minimum rates. Always check the relevant award via the Fair Work Ombudsman pay guides.

How do I calculate my annual salary from an hourly rate?

Multiply your hourly rate by the number of hours you work per week, then by 52 weeks. For a full-time employee working 38 hours per week, the formula is: hourly rate × 38 × 52. For example, $35 per hour gives $35 × 38 × 52 = $69,160 per year. This assumes the same rate every week with no unpaid overtime or penalty rates.

Does a customer success manager get casual loading?

If you are employed as a casual customer success manager, you are entitled to a casual loading of 25% on top of the base hourly rate. For example, if the award rate is $30 per hour, the casual rate would be $37.50 per hour. Casual employees do not receive paid leave entitlements. The loading compensates for this.

Customer Success Manager Salary: How to Convert Hourly to Annual Pay

A customer success manager salary can be estimated by converting an hourly rate to annual pay using 38 hours per week, 52 weeks per year, with super and tax applied separately.

Understanding Your Customer Success Manager Salary

If you are looking at a customer success manager salary, you may see an hourly rate or an annual figure. Converting between the two is straightforward, but you need to know the correct hours, any award coverage, and how tax and superannuation apply. This article explains the process using the latest Fair Work Ombudsman figures and the 2026–27 tax rates.

The National Minimum Wage vs Award Rates

The National Minimum Wage from 1 July 2026 is $26.44 per hour, or $1,004.90 per week for a 38‑hour week. This is the legal floor. However, most customer success managers are covered by a modern award, such as the Professional Employees Award or the Clerks Award, which sets higher minimum rates. The Fair Work Ombudsman publishes pay guides for each award, listing the exact hourly rates for each classification. Always check the relevant award before assuming a rate.

For casual employees, a 25% loading is added on top of the base award rate. The casual rate for the National Minimum Wage is $33.05 per hour ($26.44 × 1.25). But if your award rate is higher, the casual loading applies to that higher rate.

Converting Hourly to Annual Pay

The standard formula for annual gross pay is:

Hourly rate × hours per week × 52 weeks

For a full‑time employee, we assume 38 ordinary hours per week, as defined by the National Employment Standards. For example, if your customer success manager hourly rate is $35.00:

Annual gross = $35.00 × 38 × 52 = $69,160
Fortnightly gross = $35.00 × 38 × 2 = $2,660

This calculation assumes you work the same hours every week, with no unpaid overtime, penalty rates, or allowances. If you work part‑time, use your actual weekly hours.

Using the Timesheet

Our timesheet lets you enter your base hourly rate and optionally add casual loading. It then shows your annual, fortnightly, and weekly pay, plus estimated tax and super. Never enter a rate that already includes casual loading – use the checkbox instead.

Tax and Superannuation

Once you have your annual gross, you can estimate tax and super. The 2026–27 resident tax rates are:

$0 – $18,200: nil
$18,201 – $45,000: 15% on excess over $18,200
$45,001 – $135,000: 30% on excess over $45,000
$135,001 – $190,000: 37% on excess over $135,000
Above $190,000: 45%

Plus a Medicare levy of 2% (based on 2025–26 single reduction thresholds).

Superannuation is paid on top of your ordinary earnings at 12% (the super guarantee), up to the maximum contribution base of $270,830. For a $69,160 salary, super would be $69,160 × 12% = $8,299.20 per year.

Example: $35 per hour, full‑time

Annual gross: $69,160
Estimated tax (including Medicare): approximately $12,000 (varies with deductions)
Super on top: $8,299
Take‑home pay per fortnight: roughly $2,200 after tax

Use our take‑home pay tool for a more precise estimate.

Casual Loading and Its Impact

If you are a casual customer success manager, your hourly rate includes a 25% loading. This compensates for not receiving paid leave (annual leave, sick leave). The loading is calculated on the base rate. For example, if the award base rate is $30.00, the casual rate is $37.50. When using our timesheet, select the casual loading checkbox – do not type $37.50 as your base rate.

Casual employees still receive super on their ordinary hours (the base rate plus loading is considered ordinary earnings).

Award‑Specific Customer Success Manager Salary

Because customer success roles vary by industry, the applicable award may differ. The Fair Work Ombudsman’s pay guides list minimum rates for classifications like “Customer Service Manager” or “Professional Employee Level 1”. For example, under the Clerks – Private Sector Award 2020, a Level 4 employee (often senior customer service) earns a higher minimum than the National Minimum Wage. Always check the award that covers your role.

Using Reference Tables

Our reference tables include the latest award rates and casual loadings. They are updated after each annual wage review (usually 1 July).

Summary

Your customer success manager salary depends on whether you are full‑time, part‑time, or casual, and which award applies. The National Minimum Wage is the baseline, but most roles pay above it. Use the formula hourly × hours per week × 52 to convert to annual, then apply tax and super. Our timesheet and pay guides are here to help you get an accurate picture.